Welcome to Giani Bernini’s FAQ page, designed for the sophisticated woman who values both elegance and efficiency. Below you’ll find answers to common questions about our premium jewelry and accessories, shipping policies, and more. Should you need further assistance, our customer service team is always ready to help at [email protected].

About Our Products

What types of jewelry and accessories does Giani Bernini offer?
Our collection caters to the modern woman’s complete style needs, featuring:
  • Fine Jewelry (necklaces, rings, earrings, bracelets)
  • Fashion Jewelry and statement pieces
  • Practical elegance (belts, hair accessories, cold weather accessories)
  • Travel-friendly accessories
  • Handbags and complementary accessories
Each piece is designed to transition seamlessly from professional settings to personal adventures.
How do I care for my Giani Bernini jewelry?
To maintain your pieces’ brilliance:
  • Store items separately in soft pouches to prevent scratches
  • Remove jewelry before swimming, showering, or applying cosmetics
  • Clean with a soft, dry cloth – avoid harsh chemicals
  • Special care instructions are included with each fine jewelry purchase

Ordering & Account Information

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are your shipping options and timelines?
We offer two premium shipping services:
  • Standard Shipping ($12.95): Via DHL/FedEx – 10-15 days after dispatch with full tracking
  • Free Shipping: Via EMS for orders over $50 – 15-25 days after dispatch with basic tracking
All orders typically process within 1-2 business days before dispatch.
Do you ship worldwide?
Yes, with some exceptions. We currently cannot deliver to certain Asian countries and remote regions due to customs restrictions. If you’re unsure about your location, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you’ll receive detailed tracking; EMS provides basic tracking updates. You can also check your order status by logging into your account.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, in original condition with all tags and packaging. Return shipping fees may apply depending on your location. Please contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. International refunds may take additional time to appear in your account.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or item, please place a new order and return the original purchase following our return process.

Additional Questions

What makes Giani Bernini packaging special?
Each piece arrives in protective packaging worthy of its contents – elegant yet secure, designed to protect your jewelry during transit while providing an unboxing experience that matches the quality of your purchase.
How do you handle customs and import fees?
All international shipments include proper documentation. While we can’t predict or control customs fees imposed by your country, we declare items at their actual value to facilitate smooth clearance. Any applicable duties are the responsibility of the recipient.
Where is Giani Bernini located?
Our operations are based at 5680 Eddins Road, Montgomery, US 36117, but we serve style-conscious women worldwide (excluding certain restricted regions).

For questions not covered here or personalized assistance, our customer service team is delighted to help at [email protected]. At Giani Bernini, we’re committed to ensuring your style journey is as seamless as our global delivery service.

Start exploring our collections today and discover jewelry designed to travel through life with you.