At Giani Bernini Shop, we take pride in crafting fine jewelry that meets the highest standards of quality and elegance. Should any piece not meet your expectations, we offer a refined returns and exchange process designed with our discerning clientele in mind.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • In their original condition
  • Unworn and unused
  • With all original tags and packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

To maintain the integrity of our collections, the following items cannot be returned:

  • Earrings (for hygiene reasons)
  • Personalized or custom-made jewelry
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our Customer Service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Giani Bernini Customer Service, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Details of item(s) to be returned/exchanged: – Product Name: – SKU/Item Number: – Reason for return/exchange: For exchanges, please specify: – Desired replacement item: – Size/Color (if applicable): I confirm that the item(s) are in original condition with all tags and packaging intact. Sincerely, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Please include the RMA number on your return package and ship to:

Giani Bernini Shop Returns
5680 Eddins Road
Montgomery, US 36117

Important: We recommend using a trackable shipping service and retaining your proof of postage. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will notify you of the approval or rejection of your refund.

Refund Timeline & Methods

  • Credit/Debit Card Payments: Refunds will be processed to your original payment method within 7-10 business days after approval.
  • PayPal Payments: Refunds will be issued to your PayPal account within 3-5 business days after approval.

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. We will ship your new item once the original item is received and inspected. Should your preferred replacement be unavailable, we will contact you to discuss alternatives or issue a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a prepaid return label and expedite your replacement or refund.

International Returns

For our international clients (excluding restricted regions), please note:

  • Customs fees and import duties are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns policy, please contact our Customer Service team at [email protected] or call us during business hours.

We appreciate your trust in Giani Bernini Shop and are committed to ensuring your complete satisfaction with our fine jewelry collections.