At Giani Bernini Shop, we are committed to delivering our exquisite fine jewelry and accessories with care and efficiency. Our policies are designed to provide you with a seamless shopping experience from purchase to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx):

  • Shipping fee: $12.95
  • Delivery time: 10-15 business days after shipment

Free Shipping (EMS):

  • Available for orders over $50
  • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding restricted regions). International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges are not included in the item price or shipping cost.

Returns & Exchanges

We want you to be completely satisfied with your Giani Bernini purchase. If for any reason you’re not, we offer a straightforward return and exchange process.

Return Policy Overview

  • Returns and exchanges are accepted within 15 days of receiving your order
  • Items must be in original condition: unworn, unused, with all tags and packaging
  • Original receipt or proof of purchase required

Non-Returnable Items

To maintain quality standards and hygiene, the following items cannot be returned:

  • Earrings (for hygiene reasons)
  • Personalized or custom-made jewelry
  • Items marked as “Final Sale”

How to Return an Item

Step 1: Submit Your Request

Within 15 days of receiving your order, email our Customer Service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Giani Bernini Customer Service,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Details of item(s) to be returned/exchanged:
– Product Name:
– SKU/Item Number:
– Reason for return/exchange:

For exchanges, please specify:
– Desired replacement item:
– Size/Color (if applicable):

I confirm that the item(s) are in original condition with all tags and packaging intact.

Sincerely,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Include the RMA number on your return package and ship to:

Giani Bernini Shop Returns
5680 Eddins Road
Montgomery, US 36117

Important:

  • We recommend using a trackable shipping service
  • Retain your proof of postage
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers: Mark package as “Returned Goods” to avoid customs charges

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will notify you of the approval or rejection of your refund.

Refund Timeline & Methods

  • Credit/Debit Card Payments: Refunds processed to your original payment method within 7-10 business days after approval
  • PayPal Payments: Refunds issued to your PayPal account within 3-5 business days after approval

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges, indicate your preferred replacement item in your return request. We will ship your new item once the original item is received and inspected. Should your preferred replacement be unavailable, we will contact you to discuss alternatives or issue a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a prepaid return label and expedite your replacement or refund.

Contact Us

For any questions about our shipping or returns policy, please contact our Customer Service team:

We appreciate your trust in Giani Bernini Shop and are committed to ensuring your complete satisfaction with our fine jewelry collections.